Helping moms and babies return home.
Kaiser Permanente's first experiment in human-centered design, this work explored how to create a better experience for KP moms. In partnership with IDEO, KP's Coalition of Unions, and 3 clinical sites, we built a new way to communicate with moms during a key emotional moment: the final hours of her hospital stay.
We built the Journey Home Board.
This interactive board shows what has already happened and what needs to happen before a mom and baby can return home. The Journey Home Board lives inside each hospital room to facilitate communication and understanding between staff, mom, and family members.
The outcomes helped shape the design practice at KP.
Our first implemented prototype, the Journey Home Board is in all KP hospitals.